Our Certifications

ProTalks Solutions has invested diligently to be certified and compliant with global best practices. Our standards and BPO certifications are continuously evolving, innovating, and enriching the way we transform our business.

Our core policies cover essential operational areas, including ethics, human rights, social responsibility, fair business practices, information security, data privacy, quality management, and business continuity.

ISO 26000:2010 Social Responsibility
ISO GDPR: General Data Protection Regulation
ISO 27701: Privacy Information Management
ISO 9001:2015 Quality Management System
ISO 22301:2012 Business Continuity Management System
ISO 22301:2012 Business Continuity Management System
PCI DSS: Payment Card Industry Data Security Standard
Internal Financial Controls Compliant
CIA Controls Compliant

25,000+ Chat A Day

Live Chat has been proven to greatly improve the customer experience by providing a quick and convenient way for customers to get in touch with customer support teams and have their queries and issues addressed.

20,000+ NPS & Market Surveys

Market Surveys are essential tools that give you the advantage to stay ahead of the curve. Use the power of information to expand your business.

Know Your Customer (KYC)

KYC is an absolutely essential process in verifying customer identities, preventing fraud and building trust by creating a reputation of trust and safety. We offer flawless KYC services for a variety of financial institutions.

Screening

Screening is the process of vetting a client's existing and potential customer information against various databases and ensuring they are not part of any blacklists or regulatory lists.

500+ B2B Sales

Pro Talk Solutions offers a high powered, high impact sales team for many clients that are looking to achieve rapid growth and promises to deliver unbeatable results no matter the industry, product or target customer.

24/7/365 OmniChannel

Pro Talk Solutions has the ability to respond to any and all types of contact methods the customer may use to get in touch with our clients, at any time.

110,000+ Voice Calls a Day

Our voice platform boasts a 99.99% uptime as well as the best quality available in the industry and we currently offer voice support in multiple languages including English, French, Italian, German and many others.

60,000+ Emails A Day

Email is one of the most popular forms of communication for contact with businesses and is continuing to grow across global markets. Pro Talk Solutions provides massive support in responding to customer inquiries and issues across various industries in the form of emails every single day.

Our Impact

At ProTalks Solutions, we are dedicated to making a positive impact on the communities we serve. Our core commitment lies in impact sourcing—a practice that generates social and economic benefits by extending employment opportunities to individuals facing limited prospects. We prioritize those from marginalized backgrounds, including low-income individuals, people with disabilities, refugees, and remote-area residents. Our focus on meaningful work and comprehensive training empowers these individuals, equipping them with valuable skills to enhance their economic prospects. As a proud standard-bearer of impact sourcing, ProTalks Solutions is amongst just a handful of companies globally that have adopted this transformative approach.

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